Thanks a lot for you to choose ACEBIKE as your partner.

ACEBIKE company warrants each frame kit dispatched from ACEBIKE against
any defects in workmanship and materials for two years as long as the frame is owned by
the original owner/end user, excluding paint and decals.

This warranty is expressly limited to either the repair or replacement of the defective
frame, and no other remedies are available under the warranty.

In case of bad luck of accidents cause damage or failure within the warranty time,
ACEBIKE is willing to replace necessary components at half price, shipping costs paid by customers.

However, the warranty does not cover:
• Normal wear and tear. ACEBIKE doesn't warrant against damage caused by normal
wear and tear, improper assembly, improper maintenance, or installation of parts or
accessories not originally intended for use with or compatible with the frame sold.
•  ACEBIKE doesn't warrant against damage caused by crash or accidents.
• Damage or failure or loss caused by accident,misuse,neglect,abuse,theft.

How to make a claim:
• send clear pictures of the position with problem and serial number,also fill in our CUSTOMER COMPLAINT SHEET
• send all above information to our sales, and our sales will forward to our engineers,give reply in 3 work days
• proof of purchase is required for any limited warranty replacement/repair or crash replacement program.

• for any replacement or repairs beyond the warranty period, extra component costs and shipping cost will be collected
any more questions, pls feel free to send emails to ACEBIKE after-sale service center at: